Delivering first class service doesn’t just happen – like most effective and productive business processes and culture, it’s the result of a deliberate and collaborative effort.

It’s widely agreed, that “the customer is king”, but is this belief reflected at all levels of your organisation and how does it translate into everyday behaviour – particularly when today’s customer has little or no loyalty?

With extensive experience working across industries in supporting individuals who interact with customers on a daily basis, we bring a wealth of knowledge when it comes to planning, documenting and implementing customer service programs.

Modules include:

• Commitment to world class customer service
• Management of world class customer service
• Recovery and service quality strategies
• Systems and processes that deliver world class customer service
• What defines world class customer service